I was walking out the door of our local hospital when I noticed a 70 something woman with several bags, struggling to balance them so she could take them to her car. The one closest to me was the largest and seemed to be heavy. I asked her if i could help her carry her bags to her car. She agreed and thanked me. As we walked to her car she told me that her husband had been a patient for some time and she brought so many things because she was spending long hours waiting. She was so easy to talk to and so kind that it was fun to brighten her day a little.